Privacy Policy

Effective date: October 21, 2026

Acme Cap & Branding ("Acme Cap," "we," "us," or "our") runs the website at acmecap.com, including our online store and design studio and our promotional products catalog at promo.acmecap.com (together, the "Website"). This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using the Website, you agree to the practices described here.

Information we collect

Information you give us. When you request a quote, place an order, create an account, contact us, or sign up for emails, we collect what you provide. That can include your name, company name, email address, phone number, billing and shipping addresses, order details, and any artwork, logos, or files you upload for decoration.

Payment information. Payments are handled by our third-party payment processors. Card numbers go directly to them over an encrypted connection. We do not store full card numbers on our systems.

Information collected automatically. Like most websites, the Website automatically records basic technical information, such as your IP address, browser and device type, the pages you view, and the site that referred you. We use this to run, secure, and improve the Website.

Cookies

We use cookies (small files stored by your browser) to keep you signed in, remember your cart and designs, keep the site secure, and understand how the Website is used. You can block or delete cookies in your browser settings. If you do, parts of the Website, such as the cart and your account, may not work properly.

How we use your information

To prepare quotes and to produce, decorate, ship, and support your orders
To process payments and prevent fraud
To respond to your questions and send order and account messages
To send news and offers, if you have agreed to receive them (you can unsubscribe at any time)
To operate, secure, and improve the Website
To meet legal, tax, and accounting obligations

Your artwork and logos

We use the artwork and logos you send us only to quote and produce your order. We do not sell or publish your artwork or use it in our marketing without your permission. You confirm that you have the right to use any artwork you send us.

How we share information

We do not sell your personal information. We share it only as follows:

Service providers who help us run our business: our ecommerce and website platforms, payment processors, shipping carriers, email providers, production partners, and spam-protection services such as Google reCAPTCHA. They may use your information only to provide services to us.
Legal reasons: when the law requires it, or to protect our rights, our customers, or the public.
Business transfers: if our business is sold or merged, customer information may transfer to the new owner under this policy.

Spam protection

Our forms use Google reCAPTCHA to block spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Its use is governed by Google's Privacy Policy and Terms of Service.

Email marketing

If you sign up for our emails, we will send you occasional news and offers. Every marketing email includes an unsubscribe link. Even after you unsubscribe, we will still send messages about your orders and account.

How long we keep information

We keep personal information for as long as we need it to serve you and to meet legal, tax, and accounting requirements. We then delete it or make it anonymous. We may keep artwork on file so we can reproduce past orders. Ask us at any time to remove it.

Security

The Website uses SSL encryption, and we take reasonable steps to protect your information. However, no website or storage system is completely secure, and we cannot guarantee absolute security.

Your choices

You can review and update your account details by signing in to your account. To request a copy of your information, correct it, or delete it, email us at email@acmecap.com. We may need to confirm your identity before acting on a request. We may keep some records where the law requires it.

Children

The Website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.